Privacy Policy

We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Zerozec E-commerce Private Limited and its affiliates (collectively "Zerozec, we, our, us") collect, use, share, or otherwise process your personal data through our website, mobile application, and m-site (hereinafter referred to as the "Platform").

By visiting this Platform, providing your information, or availing of our product/service, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

1. Collection of Your Information

We may collect personal data from you when you visit our Platform, register for an account, make a purchase, contact customer service, or engage with other features on the Platform. The types of information we collect may include, but are not limited to:

• Personal Identification Information: Name, email address, phone number, delivery address, billing address, profile picture/photograph, payment information (e.g., credit card details), etc.
• Location Information: We collect your device location data to provide location-based services such as:
  • Accurate delivery estimates and tracking
  • Nearby store/warehouse locations
  • Location-specific offers and services
  • Delivery address verification
  You can enable or disable location access through your device settings. Disabling location may limit certain features such as delivery tracking and location-based recommendations.
• Profile Picture: We collect and store your profile photograph when you upload it to personalize your account and enhance your user experience on the Platform.
• Device and Usage Information: IP address, browser type, device type, operating system, and other technical details related to your interaction with our Platform.
• Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to collect data about your browsing activity, preferences, and interaction with the Platform. This information helps us improve the user experience and deliver personalized content.

2. Use of Your Information

We use the collected data for various purposes, including:

• Processing transactions, orders, and payments
• Verifying delivery addresses using location data
• Displaying your profile picture within your account
• Providing location-based services (delivery tracking, nearby stores, location-specific offers)
• Communicating with you about your account, orders, and customer support inquiries
• Improving our services and the user experience
• Sending marketing communications (with your consent), including promotions, updates, and newsletters
• Ensuring compliance with legal obligations and addressing potential fraud or security concerns

3. Cookies

Our Platform may use cookies to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences and interactions. You can manage your cookie preferences through your browser settings. However, disabling cookies may impact some features and functionality of the Platform.

4. Sharing of Personal Data

We do not sell, rent, or trade your personal data to third parties. However, we may share your personal data with trusted partners and service providers who assist in our operations, such as:

• Payment processors
• Delivery and logistics providers
• Customer support services
• Marketing and analytics partners
• Legal authorities (if required by law)

Delivery personnel may have access to your name, phone number, delivery address, and location data to facilitate order delivery.

All third parties we engage with are required to handle your data in accordance with applicable data protection laws.

5. Security Precautions

We take reasonable security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes using encryption, firewalls, and secure server practices. However, please note that no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data.

6. Location Data Privacy

• Location data is collected only when you grant permission through your device settings
• Location information is used solely for delivery services, order tracking, and location-based features
• You can revoke location access at any time through device settings
• We do not track or store your location history beyond what is necessary for service delivery

7. Profile Picture Privacy

• Profile pictures are optional and can be added or removed at any time
• Profile pictures are stored securely and are not shared with third parties without your consent
• You can delete your profile picture from your account settings at any time

8. Choice/Opt-Out

You have the right to opt-out of receiving promotional or marketing communications from us. You can do so by:

• Clicking the "unsubscribe" link in our emails
• Updating your preferences in your account settings
• Contacting us directly at [email protected]

You can also:

• Manage your cookie settings through your browser
• Disable location access through device settings
• Remove your profile picture from your account

9. Children's Information

Our Platform is not intended for children under the age of 18, and we do not knowingly collect or solicit personal data from children. If you believe that we have inadvertently collected data from a child, please contact us immediately so we can take appropriate action.

10. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. This includes:

• Account information: Retained while your account is active
• Order and transaction records: Retained for legal and compliance purposes
• Profile pictures: Retained until you delete them or close your account
• Location data: Used in real-time and not stored permanently

Once your data is no longer required, we will securely delete or anonymize it.

11. Your Rights

You have certain rights regarding your personal data under applicable data protection laws, including:

• Right to Access: You may request access to the personal data we hold about you
• Right to Correct: You may request corrections to any inaccurate or incomplete data
• Right to Delete: You may request the deletion of your personal data (subject to legal obligations)
• Right to Withdraw Consent: If we are processing your data based on consent, you may withdraw it at any time
• Right to Data Portability: You may request a copy of your data in a portable format

To exercise any of these rights, please contact us at the details provided below.

12. Your Consent

By using our Platform and providing your information, you consent to the collection, use, and processing of your personal data as outlined in this Privacy Policy, including:

• Collection and use of location data for delivery and location-based services
• Storage and use of your profile picture as per your settings
• Processing of your order and payment information
• Use of cookies and tracking technologies

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Revised" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

14. Grievance Officer

If you have a query, concern, or complaint in relation to the collection or usage of your personal data under this Privacy Policy, please contact our Grievance Officer at:

We will address your concerns promptly and work with you to resolve any issues.